At 4BLANC, we take pride in shipping our professional equipment to customers worldwide. Our goal is to ensure that your products arrive safely and in a timely manner, no matter where you are. Please carefully review the following shipping terms and conditions.

We are proud to offer worldwide shipping to a broad range of countries across North America, Europe, Oceania, Asia, and Latin America. We currently ship to the following regions and countries:

If your country is not on the list above, please contact our support team at info@4blanc.com. We are continually working to expand our shipping network and may be able to arrange a custom order for you.

Shipping costs will be calculated at checkout based on your delivery address, product weight, and dimensions. Please note that import taxes, duties, and any additional fees are not included in the price of the products or shipping fees unless stated otherwise. Customers are responsible for covering these costs upon delivery. These fees vary by country, so please check your local import regulations.

Once your payment is confirmed, your order will be processed within 1-2 business days. Please note that processing times may vary during peak periods or due to unforeseen circumstances.

Actual delivery times vary based on location, product availability, and customs clearance. We work with trusted couriers to ensure timely delivery, but external factors may occasionally cause delays.

   - Europe: 7-14 business days  

   - North America (US, Canada): 5-10 business days  

   - EU Countries: 5-10 business days  

Please note that these are estimates and can be affected by factors such as product availability, customs clearance, and delivery logistics. 

Once your order has been dispatched, we will send you a shipment confirmation email containing the tracking information. This will allow you to monitor the progress of your package. If you do not receive tracking details, please contact us at info@4blanc.com.

Missed Delivery Attempts: If your delivery is unsuccessful, the courier will leave a notification or contact you directly. Please follow their instructions to arrange redelivery, or contact them referring to your order number to arrange the suitable delivery time. If you do not respond to the courier’s contact within 3 days or repeatedly miss delivery attempts, your order will be canceled and may be subject to a 15% restocking fee. 

Re-delivery: If you wish to reschedule delivery after an unsuccessful attempt, please contact us or the local courier as soon as possible. Failure to do so may result in the return of your order to our warehouse.

Our one-year limited warranty* applies to all 4BLANC machines. However, please note that this warranty is only valid in the country or region where the product was originally purchased.

- International Warranty:If you purchase a product from our Hong Kong warehouse and request delivery to another country, you may not be eligible for warranty service in that location. Please review the specific warranty conditions for your country before purchasing.

Return Eligibility: We do not accept returns* or exchanges unless the product is defective. If you believe you have received a defective item, please contact info@4blanc.com within 14 days of receiving the product.

Return Shipping Costs*: For eligible returns, you are responsible for covering the return shipping costs unless the product is defective.

Conditions for Exchange:* Products must be returned in their original packaging with proof of purchase, clean and not having been used. Damaged or missing product identification marks may result in the refusal of your exchange. If the machine was used the filter must be replaced, as it contains bio-materials, hence the refund mayl be recalculated.

Shipping to PO Boxes or Freight Forwarders: Unfortunately, we do not ship to PO boxes or freight forwarders for security reasons. Please provide a valid residential or business address for delivery.

Delivery Address Changes: If your order has not yet been dispatched, we may be able to update your delivery address. Please contact us at info@4blanc.com as soon as possible.

Signature Required: A signature is required upon delivery of all orders to ensure safe and secure delivery.

For any shipping-related questions or further assistance, please reach out to us at info@4blanc.com or via our chat bot at www.4blanc.com. We are here to help you every step of the way.