Shipping times vary by location and customs processes, but we typically process orders within 1-2 business days. You'll receive tracking details once the order is dispatched.
International Shipping Policy
Last updated: Oct 2025
How long does international shipping take?
Will I have to pay customs duties or import taxes?
Yes, import taxes, duties, and other fees are not included in the product price or shipping costs, so they may be applied to international orders. These are the responsibility of the customer upon delivery.
How can I track my international order?
Once your order is dispatched, you will receive an email with tracking information. You can use these to monitor your package until it arrives If you have not received it, please contact us at info@4blanc.com.
What if my order gets delayed?
Delivery delays can occur due to customs or courier issues beyond our control. We recommend using the provided tracking information to monitor the status of your package.
Can I change my delivery address after placing an order?
Once an order is placed, you may request to change the delivery address before it ships. Contact us immediately at info@4blanc.com for assistance.
Do you ship to PO Boxes or freight forwarders?
No, for security reasons, we do not ship to PO Boxes or freight forwarders.
What happens if I miss the delivery?
If the delivery is missed, the courier will leave a notification or contact you to arrange redelivery. If the delivery fails repeatedly, your order may be canceled, and a restocking fee of 15% will be applied. You can also use the tracking number to coordinate a new delivery time.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on the delivery location and size/weight of your order.
Can I cancel or modify my order after it’s been shipped?
Once an order has been shipped, it cannot be modified or canceled. If you wish to return the product after receiving it, please contact us to review our return policy.
What should I do if my product arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer support immediately at info@4blanc.com. We will evaluate the issue and provide you with a solution, which may include a replacement or repair.
What are the return policies for international orders?
If you need to return a product, please contact us at info@4blanc.com for instructions, no later than in 14 days. Returns are subject to our standard return policy, and customers are responsible for any return shipping fees unless the product is defective.